Why your TikTok ads keep getting rejected, and how to fix them? (2024)

Combining all the features and mechanics of other social media apps with a unique way for users to express their creativity TikTok managed to, and still does, win the hearts of millions around the world!

Because of its vibrant, innovative nature, TikTok has brought a complete shift in advertising approach compared to traditional digital marketing. It may not offer a lot of formats, but a huge audience is right there, waiting for brands and businesses to catch their attention. All the marketers have to do is the same users do every day – create attractive, immersive and original content! And while users have almost complete freedom in these fields, for brands, the situation is a bit different when advertising on TikTok. Numerous guidelines must be respected. Otherwise, TikTok ads will be rejected! We created a comprehensive overview of some of the most important guidelines that will help you create cool content for both users and TikTok’s Advertising regulators!

Why your TikTok ads keep getting rejected, and how to fix them? (1)

Ad Consistency

TikTok offers tons of ways to make an outstanding ad for your business. Templates, songs, fonts, filters, you name it! But your ad elements, such as captions, texts, images, videos, call-to-action and other stuff must always be consistent with the product or service you are promoting. For example, you feature one product in your video, but it leads to a completely different product on your landing page and your ads will be rejected. Also the ad caption needs to be consistent with the corresponding ad image or video.

Ad Caption, Text, Image and Video Issues

Always watch your grammar! Ads must not contain any spelling or grammatical mistakes. So, always double-check before the start! Also, no matter how much it may look witty or creative, never use gimmicks with capitalization, spacing or symbols in your captions. Keep the images clean, without any blurs, hidden spots or some kinds of watermarks on them. Videos and audio in the ad must be provided in high resolution, using standard dimensions (9:16,16:9 or 1:1 ratio), otherwise your ad will never go live!

Adult Sexual Content Issue

Anything overly suggestive or provocative, displaying nudity, intimate body parts, some brands and businesses should keep in mind that ad creatives must not display excessive visible skin or the content gets blocked by regulations! Also, don’t forget that minors should not be featured in your ads.

Misleading Claims Issue

Some of those TikTok filters may come in handy to emphasize the superiority of your product or service, but keep them aside from your ads. Why? Ads should not portray exaggerated performances or promises by brands. Be careful in your statements and try not to use absolute claims for your brand without related proof for them. Don’t show yourself by comparing with rival brands in a malicious manner or claim how much cheaper your product is. Remember that creatives and landing pages for some types of businesses that feature performance promise and time limit claims may be subject to restrictions, too.

Sensational and Shocking Content

Advertisers must avoid using any gruesome imagery or graphic images that may shock and scare users in any way or create an uncomfortable experience for them. Accidents, crime and horror scenes, human or animal waste, excessive violence or cruelty and any dangerous behaviors without safety protection are out of bounds. This is very important for brands and businesses in the beauty industry, anything that shows dirt coming out of pores or hair being pulled out is strictly forbidden.

Be careful with content containing alcohol, gambling and lottery, religion and culture, weight management. These topics are strictly forbidden.

Restricted Content

Even some topics that you might not expect could be prohibited on your market. For example ads for products or services that are specifically intended for children including toys, games, apps, clothing, etc. Advertisem*nts marketed specifically toward children, even if the product may be for a general audience, are also prohibited in the United States.

Make sure to check ad regulations for your country.

What’s the solution?

These were some of the top reasons why your ads were or could be rejected by TikTok. It’s just the tip of the iceberg! In order to be always on the safe side, you should check out the rest of the terms and conditions on the TikTok for Business website. They say it should be fun, but when it comes to marketers, the platform can be a little frustrating. For companies that are advertising on their own, this process can be even harder, since they can’t appeal for a review or edit any non-compliance with the policies. In this case you should consider providing services of an advertising agency specialized in TikTok like us, GrowMojo. Our team will always be there to prevent any potential issue in advance using its experience or find quick and creative solutions based on the expertise in this field. Feel free to contact us anytime you have a question, we will be there to guide you through the beautiful, but sometimes challenging world of TikTok!

Why your TikTok ads keep getting rejected, and how to fix them? (2024)

FAQs

Why your TikTok ads keep getting rejected, and how to fix them? ›

Adjust ad details & resubmit

When your TikTok ads are rejected due to non-compliance with the platform policies, look into the details of the disapproval to fix the situation and submit your ads for a second review.

How to fix rejected ads on TikTok? ›

Adjust ad details & resubmit

When your TikTok ads are rejected due to non-compliance with the platform policies, look into the details of the disapproval to fix the situation and submit your ads for a second review.

Why does TikTok keep rejecting my promotion? ›

Inconsistent Ad Creative

TikTok will reject your ads if the products and brands shown on the video do not match those shown on the landing page. Examples of ads that Tiktok might reject are as follows: The product that you are promoting on the video is product A, while the product on the landing page is product B.

Why are my TikTok ads not getting approved? ›

It is likely that your landing page violates one of TikTok's Advertising Policies for Landing Pages including, but not limited to the following: ​Users are directed to a non-functional landing page. ​The landing page is not optimized for mobile devices. ​The landing page displays prohibited products.

How to appeal TikTok ad disapproval? ›

For Self-Serve Accounts: Submit a ticket. Locate the appeal disapproval message, then select Contact Customer Service. For Managed Accounts: Reach out to your TikTok Sales Representative.

Why my ads are getting rejected? ›

There are several common reasons for Facebook ad rejection, including the use of banned words, violation of Facebook's advertising policies, non-compliance with community standards, unacceptable content, deceptive content, dangerous content, and more.

Why does TikTok keep rejecting my business registration? ›

TikTok is looking for matching information and will reject or delay the registration process if the information you enter does not reflect your legal or tax-related documentation.

Why is TikTok not letting me promote? ›

Promote is only available for public videos. You can only promote videos that use original sound or sounds that can be used for commercial purposes. ༚ The Commercial Music Library is our library of more than 1,000,000 commercial sounds that can be used for your Promote video.

How to fix promotion not delivering on TikTok? ›

🚀 Solution: To resolve this, carefully review your daily total cost and daily budget settings for your campaigns and ad groups. If you notice that your campaign or ad group has reached its daily budget limit, consider increasing the budget to ensure continuous ad delivery and better reach for your target audience.

Why is my TikTok ad not submitting? ›

It is likely that your landing page violates one of TikTok's Creative and Editorial Advertising Policies including, but not limited to the following: Users are being directed to a non-functional landing page. Your landing page displays prohibited products.

Why isn t my TikTok ad working? ›

Your ads not delivering can be due to different reasons, please check the following: ​Account is still under review. ​The ads haven't reached their start time yet. ​Your ads reach your campaign/account spending limit.

How do I boost my TikTok ads? ›

To boost your posts, you first need to authorize your account for advertising. If you have a Creator or Business account, go to your privacy settings to toggle on the “Ad Authorization” button. Within your TikTok Ad account, select TikTok Posts. Enter the promotional code(s) for each video you'd like to promote.

How do I get my TikTok appeal approved? ›

To submit an appeal on TikTok:
  1. Open the appeal notification.
  2. Tap Appeal to begin the appeal process.
  3. Follow the instructions provided. We'll notify you of the result.

What to do if TikTok ad is rejected? ›

Submit appeals and contact TikTok support

Don't quit just because your TikTok ad was rejected. You can file an appeal to have your ad examined by TikTok's team again.

How long does TikTok take to approve ads? ›

According to the firm's help center, TikTok approves your ad within 24 hours in most cases. To get approval within said time, your ad must meet their requirements. Therefore, always keep the advertising policies of TikTok in mind so your ads can get approved faster.

What happens if TikTok accepts your appeal? ›

If your appeal is approved: Your content or account will be reinstated (unless you've already deleted the account or content). The strike will be removed from your account.

What happens if your TikTok appeal is denied? ›

If your appeal is approved, we'll unban your account and your data won't be deleted. If you don't appeal or if your appeal isn't approved, we'll delete your account on day 120 (or day 187 if located in the EEA, or day 30 if located in the U.S.) and start deleting your data.

How do I Unsuspend my TikTok ads? ›

How do I lift an account suspension?
  1. Log in your TikTok Ads Manager account.
  2. Click the Question Mark on the navigation menu and select Customer Support.
  3. Select Contact Us and click Account Review and Appeals as the issue category.
  4. Choose Suspended Ads Manager Appeal.

How do I appeal a TikTok ad suspension? ›

To file an appeal, you will need to submit a customer support ticket by doing the following: ​Click on the question mark icon in the top right corner of Ads Manager to access a drop down menu. ​Click Advertiser Support. ​Select Account Review.

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